Hey I’m Mrunali
mrunali.db@gmail.com
Multi-membership Management for Priority Pass
Designed the multi-membership management experience for Priority Pass’s new app, unifying fragmented accounts into a single login, adopted by 60%+ of users within 2 months and enabling 4 major EMEA clients to migrate to the new platform.
Shipped in 2026
I redesigned the Priority Pass lounge pre-booking flow as a native app experience, taking learnings from where the existing web flow lost members. The result: £1M in revenue, 108k completed bookings, and 304,556 guests served globally.
Shipped in 2025
Building a carbon credit marketplace for Climate Connect Digital
End to end product design for a self-serve platform where enterprise buyers source and purchase carbon offsets.
0 to 1 product
Shipped in 2023
AI Trip Assistant for Priority Pass
0 to 1 product
Beta version
Design QA Assistant
End to end product design for a self-serve platform where enterprise buyers source and purchase carbon offsets.
Internal AI Tool
Shipped in 2026
FIELD NOTES
This is where my brain leaves breadcrumbs. Notes from books, stray thoughts, podcast moments, photography, grids I couldn’t walk past basically, the stuff I want to remember.
Is the design we practice worth saving?
Every think piece about restructuring design teams for AI starts with a false premise.
Design
The spotlight effect
The spotlight in your head is permanent. The one in the room barely exists.
Psychology
Be the one who prioritizes the user
Technology changes very fast, but people change very slowly. Their fears, motivations, confusion, habits, and behaviors stay surprisingly constant.
Design
The bitter lesson
People are often told to pick a lane, specialize, and become one clear thing.
Society
Competitor analysis should be the baseline, not the North Star
If all you do is follow what competitors shipped last month, you’re not building, you’re reacting.
Design
Urge Surfing
Not every urge needs a reaction. Sometimes you just ride the wave.